Refund Policy

Policy Overview

Purpose: To outline the terms under which refunds are granted and the procedures for requesting a refund.

Details: Our refund policy covers situations where clients may request a refund for services rendered. It is essential for clients to understand the conditions under which refunds are offered and the process to follow for a refund request. This policy ensures clarity and fairness for both parties involved.

Refund Conditions

• Eligibility: Refunds are available for clients who have experienced issues with the service that were not resolved satisfactorily within a specified period.
• Service Completion: Refunds are not provided for services that have been completed in accordance with the agreed terms.
• Time Frame: Requests for refunds must be submitted within a specified time frame (e.g., 30 days) from the date of service or purchase.
• Non-Refundable Items: Certain items or services may be non-refundable as specified in the agreement or terms of service.

Refund Request Process

Step-by-Step Guide: To request a refund, follow these steps:

• Contact Us: Reach out to our customer support team via email or phone to initiate the refund process. Provide your details and a clear explanation of the issue.
• Submit Request: Fill out a refund request form if applicable, providing all required information such as the service date, transaction details, and reason for the refund request.
• Review and Processing: Our team will review your request and may contact you for additional information. We aim to process refunds within a specified period (e.g., 14 days) after receiving the request.
• Notification: You will be notified of the refund decision and, if approved, the refund will be processed according to the payment method used for the original transaction.

Contact Information

For any questions or concerns regarding refunds, please contact our support team at:

• Email: contact@ourtdentalcrm.com
• Phone: +1 (650) 884-8205